OfficeAgent Terms of Service

These terms are a contract between you and OfficeAgent ("we", "us") governing your use of officeagent.ai and the OfficeAgent product (together, the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.

Plain-language summary, which does not replace the full terms: OfficeAgent is a subscription, your data stays yours, the agent drafts and you approve everything before it goes out, you are responsible for what you approve, and payments are final except in the cases listed in our Refund Policy.

Renewals and failed payments. Your subscription renews automatically until you cancel it. When a new billing period begins, access for that whole period is granted and the payment for it is due. If the charge does not go through, the payment remains due and we retry it. Cancelling after a new period has begun only switches off later renewals; it does not cancel the payment for the period that has already started. Such a renewal charge is not refundable, and your access continues until the end of that paid period. The fee is for access to the service for the period, not for using it, so not having used the service is not a ground for a refund.

1. The Service

OfficeAgent is subscription software that drafts and executes routine office work, subject to human approval. Connected to your calendar, inbox, drive and CRM, it schedules meetings, drafts email replies, summarizes meetings and documents, tracks tasks and follow-ups, enters data into spreadsheets and CRM records, and keeps documents named and filed. Every outgoing action waits in an approval queue until a person in your workspace releases it. We may improve, add or retire features over time. If we retire a feature that is material to your plan, we will give reasonable advance notice.

2. Accounts

You need an account to use the Service. You must provide a valid email address and keep your login credentials confidential. You are responsible for activity that happens under your account, including approvals granted by teammates you invite. Tell us promptly at [email protected] if you suspect unauthorized access, and we will help you secure the account.

3. Plans and billing

The Service is offered on the following plans, priced in US dollars per month:

Plan	Billed monthly	Billed yearly
Assistant	$149/mo	$74/mo
Office	$399/mo	$199/mo
Enterprise	$798/mo	$399/mo

• Payment. Monthly plans are charged each month; yearly plans are charged once per year for the full term at the yearly rate. Every plan, Enterprise included, is charged the same way. Prices are shown before any applicable taxes.
• Payments are final. Charges are not refunded, except for a duplicate charge, a proven unauthorised charge or a total failure of the Service, each as described in our Refund Policy, which forms part of these terms. By subscribing you ask us to start the Service immediately and accept that any statutory withdrawal right ends once it has started.
• Cancel anytime. You can cancel in the billing portal (Billing section of your desk) at any time. Your plan stays active until the end of the period you have paid for, and you keep access until then.
• Price changes. We may change prices with at least 30 days notice; changes take effect at your next renewal, never mid-term.

4. Acceptable use

You agree to:

• use the Service only for lawful business purposes;
• review what the agent drafts before you approve it, since approved actions are sent from your accounts under your name;
• connect only accounts and tools you are authorized to connect;
• comply with the laws that apply to your business and your communications, including anti-spam laws such as CAN-SPAM and privacy laws such as GDPR where they apply.

You agree not to:

• use the Service to send unsolicited bulk email or any form of spam; OfficeAgent is an office assistant, not a mass-mailing tool;
• use the Service for anything unlawful, deceptive or harmful, or to send content that misrepresents who you are;
• probe, scan or test the vulnerability of the Service, or interfere with its operation;
• resell, sublicense or provide the Service to third parties as a service bureau, except as your plan expressly allows;
• reverse engineer the Service except where law grants that right notwithstanding this clause.

You are responsible for the content you approve. The approval step exists so a person always has the final say; once you approve an action, it is your action. We may suspend accounts that violate this section, normally after notice unless the violation creates risk to the Service or other customers, in which case suspension is immediate.

5. AI-generated content

Please read this section carefully. OfficeAgent uses AI models to draft email, summaries, schedules and data entries. AI-drafted content may contain errors, including plausible-sounding ones. Drafts require human review: check names, dates, amounts and claims before approving. The Service is designed so nothing goes out without that review, and you agree not to bypass it by approving without reading.

OfficeAgent is not a lawyer, an accountant or a licensed adviser. Nothing the Service produces is legal, financial, tax or other professional advice. For contracts, tax filings and anything regulated, the agent drafts the admin around the work and leaves the judgment to your professionals.

6. Your data

Your data is yours. You retain all rights in the email, documents, calendar data, tasks and content in your workspace ("Customer Data"). You grant us a limited, non-exclusive license to host, process and display Customer Data solely to provide and support the Service. That license ends when you disconnect a tool, delete the data or close your account, subject to routine backup cycles described in our privacy policy. We never sell Customer Data and never use it to train AI models. You can export your data at any time.

7. Availability

We target high availability. For all plans, we work to keep the Service continuously available, but we do not warrant that it will be uninterrupted or error-free. Scheduled maintenance is announced in advance where practical. Because the agent holds all outgoing work for approval, an outage delays drafts; it does not send anything on its own.

8. Intellectual property

We own the Service, including its software, design and content we author (documentation, blog articles, templates). These terms do not transfer any of that to you; you get a right to use the Service while your subscription is active. Feedback you send us may be used to improve the product without obligation to you.

9. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that any particular time saving, accuracy rate or business outcome will be achieved. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

10. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. This cap does not apply to your payment obligations or to either party's liability that cannot be limited by law.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your account for material breach of these terms if you do not cure the breach within 14 days of notice, or immediately for violations that threaten the Service or other customers. On termination, your right to use the Service ends; you have 30 days to export your Customer Data, after which we delete it per our retention schedule. Sections that by their nature should survive (including 5 through 10 and 12) survive termination.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, excluding its conflict of law rules. Courts located in Delaware have exclusive jurisdiction over disputes arising from these terms, and both parties consent to that jurisdiction. Before filing anything, contact us; most issues are resolved in one email thread.

13. Changes to these terms

We may update these terms from time to time. The effective date at the top shows the current version. For material changes we will email account holders at least 14 days before the change takes effect. If you keep using the Service after that date, the new terms apply. If you do not agree, cancel before the change takes effect; the period you have already paid for runs to its end under the terms it was bought on.

14. Miscellaneous

These terms plus any order form are the entire agreement between us regarding the Service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent, except to a successor in a merger or sale of your business; we may assign them to an affiliate or successor.

15. Contact

Questions about these terms: [email protected].